Determining the Purchase Situation: A Comprehensive View on Customer Behaviour

$25.76 plus tax (Refund Policy)

Buy Article:

Abstract:

Customer behaviour has moved to the agenda of suppliers' senior management reflecting an increasing strategic attention to benefits that can be gained from management of and cooperation with customers. However, these benefits can only be achieved if the seller's suggested interaction mode matches the purchasing situation of the customer because different approaches are suitable for different purchase situations, i.e. for the specific circumstances the buying firm is in. In this paper, different classification models of purchase situations are analysed in order to identifying the underlying dimensions. Based on a literature review, the authors group the indicators in four dimensions. Then by combining these dimensions an overall integrated classification model is developed.

Document Type: Research Article

DOI: http://dx.doi.org/10.1362/147539204323366426

Publication date: December 1, 2004

More about this publication?
Related content

Tools

Favourites

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more