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The Journal of Customer Behaviour is concerned equally with individual, household and organisational buyer behaviour.

Publisher: Westburn Publishers Ltd

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Volume 3, Number 1, 1 March 2004

Editorial
pp. 1-3(3)
Author: Hart, Susan J.

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The Voice of the Customer in e-Banking Relationships
pp. 27-51(25)
Authors: Kapoulas, Alexandros; Ellis, Nick; Murphy, William

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They Love Me, They Love Me Not: Consumer Relationship Orientation and CRM
pp. 53-80(28)
Authors: Peters, Linda D.; Fletcher, Keith P.

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The Effect of Experience on the Market Orientation of Customer Databases: Exploratory evidences from the UK
pp. 101-117(17)
Authors: Hart, Susan; Banerjee, Madhumita; Tzokas, Nikolaos; Roslender, Robin

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