Developing the next generation of key employees is more important than ever for North American utilities. Facing the mass retirement of key managers, utility leaders are pressed to find ways to capture the institutional knowledge these people will carry out the door with them and to
develop knowledge management programs that ensure this information is readily available to the utility and being used by those who work there. The establishment and use of a knowledge management program can help utility leaders more effectively manage their utilities. A strong, well-informed
workforce that has clearly defined practices and processes in place will enable a sustainable utility for now and into the future.
Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.