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Using an Organizational Approach to Infrastructure Management Improvements at Northeast Ohio Regional Sewer District to Achieve Lasting Results

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The Northeast Ohio Regional Sewer District (NEORSD) has been on an aggressive campaign to adopt enhanced infrastructure management practices based on advanced Asset Management (AM) principals. Beyond the technical and operations elements, it has required a significant investment in organizational development, collaboration and culture change. An investment in these areas has helped NEORSD realize benefits well beyond those confined to infrastructure management. Tangible benefits including: actively engaged employees, a proven change management template for future initiatives, and early and frequent wins related to infrastructure management. This approach has also provided benefits associated with the broader concepts of Effective Utility Management (EUM). This presentation will discuss how a blending of the concepts of advanced AM, EUM principals, change management and goal-driven collaboration between different groups can produce significant improvements in infrastructure management practices and other types of broad organizational initiatives.

Document Type: Research Article


Publication date: January 1, 2012

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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