Skip to main content

Taking Control of One's Destiny: How the EUM Framework Brings About Strategic Organizational Alignment to Face Tough Times

Buy Article:

$17.50 plus tax (Refund Policy)

Or sign up for a free trial

Abstract:

Utilities have the ongoing mandates of making customer satisfaction, public health and safety commitment, and regulatory compliance their goals. Sanitation District No. 1 of Northern Kentucky (SD1) is meeting these challenges of our industry in several ways, including commissioning the review summarized by this report. But, as with many utilities, regulations and economics continue to be among the top concerns. This review was conducted from the perspectives provided by the Effective Utility Management (EUM) framework to determine where and to what extent performance improvement opportunities exist in the current operation and for the future facilities now under construction. This review addresses the SD1 operation, including the core business functions of Operation and Maintenance (O&M) of the wastewater facilities and infrastructure as well as the supporting Business Services functions generally associated with Engineering and Administrative activities such as CIP Management, HR, IT, Public Relations, and Finance.

Document Type: Research Article

DOI: https://doi.org/10.2175/193864712811694749

Publication date: 2012-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more