Skip to main content

Rate Increases During Tough Economic Times – A Case Study of the City of Los Angeles Bureau of Sanitation's Use of Stakeholder Outreach To Pass a Sewer Rate Adjustment

Buy Article:

$17.50 plus tax (Refund Policy)

Or sign up for a free trial

Abstract:

This paper presents a case study of the City of Los Angeles Bureau of Sanitation (BOS) and how it was able to pass a large rate increase during tough economic times. The key to the successful rate adjustment involved a stakeholder outreach and political involvement process that lasted nearly 2 years. The stakeholder outreach process evolved from an initial plan for narrow focus groups to a broad campaign that included hundreds of meetings and workshops with environmental groups, neighborhood councils, business organizations, academic institutions, and influential community leaders. At the same time, in a parallel effort, the justification for the rate adjustment was honed by individual meetings with each of the City Council members and their staff, who provided valuable input on everything from the duration and size of the rate adjustments, to the photos used in public presentations. In the end, the key to the successful sewer rate increase for the City of Los Angeles was the ability to identify with their customers and communicate the need to remain a financially viable utility that provides a necessary public service for basic quality of life.

Document Type: Research Article

DOI: https://doi.org/10.2175/193864712811694514

Publication date: 2012-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more