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Effectiveness and Efficiency of Utilities in the New Normal

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There is a National discussion taking place that focuses on the central question of effectiveness & efficiency of government services. This discussion filters down from the National level to the State level and ultimately to the local level. The elevated intensity of this discussion is driving the need for all levels of government to demonstrate the value of services being delivered. For many of our country's water, wastewater and storm water utility organizations, the public's interest in this question, and the increased involvement of key stakeholders, is an opportunity to communicate the value of the services the utility provides. Leveraging the opportunity to engage in this discussion and demonstrate the value being provided is an excellent way to enhance customer understanding and gain critical stakeholder support. One way to accomplish this is the utilization of “Effective Utility Management” (EUM), the water-sector utility industry's management initiative.

Document Type: Research Article


Publication date: January 1, 2012

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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