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Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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Publisher: Water Environment Federation

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Utility Management Conference 2012

Session 1: Effectiveness and Efficiency of Utilities in the New Normal

Effectiveness and Efficiency of Utilities in the New Normal
pp. 1-7(7)
Authors: Thomas, Darin; Bean, Doug; Horne, Jim; Theerman, Jeff; Srinivasan, Kash; Duffie, Clay

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Session 2: Rates and Financing - Part 1

Developing Water Rate Structures for a Sustainable Future
pp. 8-20(13)
Authors: Halloran, Amber; Jurotich, Theresa

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City of Sacramento Revenue Program Development
pp. 38-44(7)
Authors: Grantham, Robert; Mullen, Matthew; Almeida, Nicholas; Moens, Jamille; Cole, Wally

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Session 3: Organizational Approaches - Key to Success

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Meeting 21st Century Challenges of Water Delivery Addressing Organizational Psychology Before Organizational Anatomy
pp. 69-78(10)
Authors: Ispass, Alan; Cooke, Theodore; Pearthree, Marie; Yeager, Fair

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Session 4: Security: Protection, Emergency Preparedness and Disaster Recovery

Emergency Funding for Water Systems
pp. 79-82(4)
Author: Baker, Dan

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Session 5: Rates and Financing – Part 2

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Are Water Budgets Right for your Agency?
pp. 97-100(4)
Author: Pardiwala, Sudhir

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Session 6: Strategic Planning - A Key to Success – Part 1

Strategic IT Planning via Enterprise Architecture – A Case Study from Portland Water Bureau – Portland, Oregon
pp. 114-124(11)
Authors: Bernard, Tommy; Rosendahl, John; Bob Goldie, Robert

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Session 7: Measurement - A Key to Success

EUM-based Performance Measurement System: A Case Study
pp. 142-150(9)
Author: Tucker, Jeff

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Notes from the War Room: Don't Let Performance Data Kill Your Strategy
pp. 151-157(7)
Authors: Eichel, Catherine; Ellinger, Robert

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An Industry Survey of Best Practices and Performance Metrics Related to the Ten Attributes
pp. 158-165(8)
Authors: Hasit, Yakir; Yeager, Fair; Matichich, Mike

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Session 8: Operations and Maintenance

Managing Non-Revenue Water: Balanced Focus through Holistic Management Approach
pp. 189-199(11)
Authors: Kumar, Prabha; Arnold, Colleen

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Session 9: Strategic Planning - A Key to Success – Part 2

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Using EUM to Broaden the Scope and Depth of Strategic Planning
pp. 234-250(17)
Authors: Loomis, Roger; Johnson, Erik R.; Ginley, James F.

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Session 11: Operational Optimization - Data/IT Focus

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Aligning IT Systems with Utility Strategies for Performance Improvement
pp. 285-286(2)
Authors: Azagra, Esteban; Buskirk, Rod van; Harris, Dave; Williams, Corey; Sinha, Devesh

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Operational Benefits from Distribution System Security Monitoring
pp. 287-287(1)
Authors: Akbas, Ertan; Azagra, Esteban; Sinha, Devesh; Spence, Shannon

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Session 12: Customer Satisfaction Session

The Business Case for Low-Income Affordability Programs
pp. 288-295(8)
Author: Rothstein, Eric P.

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Mining Customer Feedback through SWOT Analysis to Inform Strategic Planning
pp. 304-309(6)
Authors: Casale, Robin J.; Shea, Linda G.

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Session 14: Perspectives from Water and Wastewater Chief Information Officers

Overall Organizational Working Models For IT Departments Within Utilities
pp. 310-315(6)
Authors: Williams, Corey; Dermody, Chris; Evans, Vicki; Irvin, Bob; Sanchez, Humberto

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Session 15: Stakeholder Understanding

Facing the New Normal: The Role of Regional Collaboration
pp. 316-320(5)
Authors: Bielefeldt, Angela R.; Relph, Tamara; Kumar, Prabha; Ginley, James F.

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Social Media Demonstrate Their Worth for Utilities and Their Stakeholders
pp. 330-351(22)
Authors: Peabody, Kate; Heymann, Alan; Hurlbutt, Kasey; Merrill, Sarah

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Session 17: General Finance

Session 18: Performance Management

Benchmarking Stormwater Management Without Getting Soaked
pp. 393-407(15)
Authors: Tan, James; Hill, Nancy

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Session 20: Leadership - A Key to Success

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When Leadership Changes: A Case Study in the Transition to a New Management Style
pp. 440-455(16)
Authors: Faragher, Heather; Roustio, Randy

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Building Capacity Through EUM
pp. 456-470(15)
Author: Jenkinson, Valerie

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Session 21: Operational Resillancy

Control Systems Security: How NIST-800 Can Help Protect Your Control System
pp. 471-483(13)
Authors: Rajendra, Anand; Pirnie, Malcolm

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Session 22: Infrastructure Sustainability

Columbus DPU's Asset Management Program Achieves Ground Breaking ROI
pp. 490-501(12)
Authors: Campanella, Kevin V.; Fortin, John

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Robustness Theory: Holy Grail or Voodoo Science?
pp. 502-513(12)
Author: Irias, Xavier J.

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Session 23: Employee and Leadership Development

Maintenance Staff and their Career Ladder
pp. 527-536(10)
Author: Andgren, Nina

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Session 24: Asset Management – Part 1

Managing Risk at the Metropolitan Sewer District of Greater Cincinnati
pp. 558-574(17)
Authors: George, Biju; Fortin, John

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Putting Your Money Where Your Need is: Implementing an Asset Management-Focused CIP
pp. 575-586(12)
Authors: Ihde, David; Nagel, Ryan; Ramamurthy, Aditya; Sklar, David

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Session 25: Community Sustainability

Seeing Green
pp. 590-599(10)
Authors: Bialek, Elizabeth Z.; Irias, Xavier J.

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EPA's Climate Ready Water Utilities (CRWU) Initiative
pp. 600-604(5)
Authors: Baranowski, Curt; Ampleman, Matt; Whitler, John; Posner, Amy

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Session 26: Employee Leadership and Development

Who Are Our CEOs? A Profile of American Utilities' Executive Leaders
pp. 622-637(16)
Authors: Teodoro, Manny; Carey, Ted; Goldberg, Noah; Kelley, Onnalee; Jelaco, Louisa

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Session 27: Asset Management – Part 2

Strategizing for the Future using Advanced Asset Management to Plan for Impacts of Aging Infrastructure
pp. 647-666(20)
Authors: Kerr, David; Muckleroy, Gage; Card, Charles; Farr, Calvin

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Water Infrastructure Management – A Tale of Two Cities
pp. 667-678(12)
Author: Jones, Cliff

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International Perspectives on Asset Management
pp. 679-689(11)
Author: Stillman, Jeffrey

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