Dangerous Liaisons: How Stakeholders can Make or Break Your Wastewater Projects
Abstract:Recent cultural, economic and social changes have altered the way stakeholders demand information from public agencies about street widening, sewer construction or park improvement projects. More inquisitive, demanding and savvy stakeholders, both internal and external, now require public agencies to engage them wholly in the project planning process. They expect their input to be welcomed and if possible, executed in the project blueprint. One-way communication is outdated. Public agencies are expected to open the door to thorough, genuine stakeholder participation from pre-design through construction by keeping up with evolving technologies and creative methods for outreach.
By making communication a priority, the project team engages stakeholders early so concerns can be considered and measures taken before construction begins. The team then works to maintain that level of trust throughout the project's life. Hear how project teams in Los Angeles make that happen to secure solid community support for wastewater projects.
Document Type: Research Article
Publication date: January 1, 2011
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