Skip to main content

IT Strategic Planning: Catalyst for Utility-Wide Performance Improvement

The full text article is not available for purchase.

The publisher only permits individual articles to be downloaded by subscribers.

or click here to sign up for a free trial

Abstract:

The Northeast Ohio Regional Sewer District (NEORSD) developed a Business Strategic Plan 2009–2013 including vision, mission, goals and strategies for improving performance. That plan identified information and automation technologies as critical to achieving those strategies and providing additional value to its customers. To align IT with business initiatives, the District developed, and is now implementing an IT Strategic Plan. This paper reviews these business and operational challenges; the approach to developing an IT Strategic Plan; and lessons learned.

Keywords: IT; Planning; Strategy

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864711802712893

Publication date: January 1, 2011

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Ingenta Connect is not responsible for the content or availability of external websites
wef/wefproc/2011/00002011/00000016/art00005
dcterms_title,dcterms_description,pub_keyword
6
5
20
40
5

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more