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Web-based O&M Manuals: The Tool for Institutional Knowledge Retention

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Institutional knowledge is derived from information collected through workforce experience and data systems. Well-managed operations and maintenance (O&M) information is essential to today's rapidly changing workforce. U.S. utilities are facing an unprecedented shortage of qualified workers, due to retirements and attrition. Senior workers are leaving with their knowledge of work practices and equipment maintenance compounding the lack of or inconsistency in accurate O&M information.

Knowledge is an asset.

Knowledge management is applicable to all stages of a facility's life—from green-field to decommissioning. Information systems, facility design engineers, and current O&M staff are part of a continuous knowledge retention plan. For construction projects, O&M information is useful for more than O&M staff, extending to inspectors, contractors, and others.

Regulatory acceptance and the factors above led King County, Washington to implement a Web-based electronic O&M (EOM) information system for its Brightwater treatment system.
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Keywords: Knowledge retention; O&M; electronic; knowledge management; manual; succession planning

Document Type: Research Article

Publication date: 2010-01-01

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