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Utility Operations under Financially and Politically Constrained Conditions

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With the world economy struggling under a severe recession water utilities are experiencing difficulties in continuing their business operations. They also face political challenge since they are directly responsible to the communities they serve and at the same time their customers are also their constituency. During such politically and financially constrained times, utility operators have been forced to look into new ways to cut costs and improve efficiency. Our experience shows that water utilities can become more efficient via implementation of various strategies such as business process redesign and implementation of lean six sigma techniques. Utilizing the above mentioned strategies enabled Gwinnett County, GA's Department of Water Resources (DWR) to improve its process flow and eliminate waste, decrease personnel required for process execution, reduce on-hand inventory and ordering costs, and to completely eliminate Total Potential Stock-out Situations.
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Keywords: Business Process Redesign; Cost Cutting; Efficiency; Lean-Six Sigma; Water Utilities

Document Type: Research Article

Publication date: 2010-01-01

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