Skip to main content

Designing Communication – One Link at a Time

The full text article is not available for purchase.

The publisher only permits individual articles to be downloaded by subscribers.

or click here to sign up for a free trial

Abstract:

“I don't know, I just came on duty after a long weekend”, “I did not know that the shut down was completed”, or “I did not know that the pump was partially clogged”, are examples of routine responses to a problem statement heard from operations staff at the District of Columbia Water and Sewer Authority's (DCWater) 370 mgd Blue Plains Advanced Wastewater Treatment Plant. In discussions with other jurisdictions, these accountability deflecting comments are universal and point to a weak link that is characteristic of facilities that operate with multiple shifts, separate process treatment sections and/or on going construction and upgrades. This weak link is communication.

While communication challenges are universal, medium to large plants with multiple shifts and multiple crews on each shift are particularly susceptible. Operations structured as silos are even more prone to this problem. This paper lists the driving force behind the Authority's need to address this problem, key impediments to communication identified within plant Operations, the approach taken to address the problem, the challenges that this effort presented, and steps taken to overcome the challenges.

Keywords: Accountability; Horizontal and Vertical Integration; Intra Shift Communication; Log Books; PaperReduction; Silos

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864710798158445

Publication date: January 1, 2010

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Ingenta Connect is not responsible for the content or availability of external websites
wef/wefproc/2010/00002010/00000016/art00060
dcterms_title,dcterms_description,pub_keyword
6
5
20
40
5

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more