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Effective Utility Management And Organizational Culture: Implementing Effective Change

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Abstract:

Effective Utility Management, a study funded by the Environmental Protection Agency, the Water Environment Federation, American Water Works Association, and four other utilityrelated associations, identified ten attributes or indicators of effectively managed water sector utilities and five Keys or frequently used tools and systems that can lead to management success and organizational sustainability.

An important consideration in the effective use of the recommendations contained in the report is the role that organizational culture plays in the change process. Research reveals that all living systems, including organizations, have certain inalienable and consistent characteristics (Capra, 1996). When it comes to the true nature of these systems, reality turns out to be a pattern of dynamic relationships that describe the organization's culture.

Keywords: Organizational culture; alignment; employee development; focus; implementation planning; integration; leadership development; organization change; performance management; strategic planning

Document Type: Research Article

DOI: https://doi.org/10.2175/193864710798170658

Publication date: 2010-01-01

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