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Getting Started with EUM - The Utility Self-Assessment

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The self assessment tool in the Effective Utility Management (EUM) Primer can help water and wastewater managers evaluate their utility's current performance against internal goals or specific needs and determine where to focus improvement efforts.

The Effective Utility Management assessment process has five steps:

1) Evaluate current conditions by rating your utility's systems and approaches and current level of achievement for each attribute

2) Rank the importance of each attribute to your utility, based on your utility's vision, goals, and specific needs

3) Graph each attribute based on your rating and ranking

4) Choose one or more attributes to focus on based on the results of ranking and rating

5) Develop and implement an improvement plan.

Much of the content of this paper was taken from Effective Utility Management, A Primer for Water and Wastewater Utilities, available at
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Keywords: Effective Utility Management; improvement; performance measurement; self-assessment; strategic planning

Document Type: Research Article

Publication date: 2010-01-01

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