In 2007, the MetroWastewater Reclamation District teamed with Black and Veatch and Brown and Caldwell to implement a Capital Project Management Program to manage expenditures approaching 100M annually. As the Program began it was successful in managing many elements across multiple
areas, but over time delays began to occur in business process improvement work and products. In order to address these problems, a best practices-based strategic planning process was implemented to align the Program team around the Program vision, reprioritize improvement efforts, and improve
work process interaction among the team. The ultimate goal was to establish a repeatable continuous improvement-based planning and execution methodology to develop the annual Program Plan. Throughout 2009 the Program team focused on implementing high priority initiatives and continuously measured
performance on objectives. The 2010 planning effort was much more efficient as the Program team embraced this approach and adapted the lessons learned throughout 2009.
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