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Remarkable Turnarounds in Good Times and Bad: Engaged Workforce Leads a Change from Good to Great!

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Abstract:

Through a process of management changes, employee engagement and adopting a performance culture, a small utility transformed itself from near financial ruin to a utility known nationwide as one of the best small companies to work for in America. By following the simple steps outlined in this article, Utilities across the country can follow this model to build their own winning workplace.

Keywords: employee development; knowledge retention; utility management

Document Type: Research Article

DOI: https://doi.org/10.2175/193864710798208313

Publication date: 2010-01-01

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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