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Effective Knowledge Management: A Bonus for Customers and Staff

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Abstract:

With over 6000 employees, located in 170 offices, across 36 countries, MWH is one of the most culturally diverse and globally placed firms in the water industry. Rapid growth coupled with an ever expanding global workforce created challenges in effectively sharing knowledge with customers and staff. Recognizing the current need and anticipating continued growth, MWH developed a people-based knowledge strategy which drove formation of a formal knowledge community framework. The knowledge communities serve several purposes, but are primarily focused on capturing knowledge, reusing that knowledge for the benefit of the customer, and career enhancement and mentoring of staff. MWH currently has over 100 active knowledge communities. This paper will discuss key elements of the MWH knowledge sharing strategy and how they have effectively connected the diverse global workforce.

Keywords: Knowledge Communities; Knowledge Framework; Knowledge Management; Knowledge Strategy

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864710798207783

Publication date: January 1, 2010

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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