Skip to main content

Effective Knowledge Management: A Bonus for Customers and Staff

Buy Article:

$17.50 plus tax (Refund Policy)

Or sign up for a free trial

Abstract:

With over 6000 employees, located in 170 offices, across 36 countries, MWH is one of the most culturally diverse and globally placed firms in the water industry. Rapid growth coupled with an ever expanding global workforce created challenges in effectively sharing knowledge with customers and staff. Recognizing the current need and anticipating continued growth, MWH developed a people-based knowledge strategy which drove formation of a formal knowledge community framework. The knowledge communities serve several purposes, but are primarily focused on capturing knowledge, reusing that knowledge for the benefit of the customer, and career enhancement and mentoring of staff. MWH currently has over 100 active knowledge communities. This paper will discuss key elements of the MWH knowledge sharing strategy and how they have effectively connected the diverse global workforce.

Keywords: Knowledge Communities; Knowledge Framework; Knowledge Management; Knowledge Strategy

Document Type: Research Article

DOI: https://doi.org/10.2175/193864710798207783

Publication date: 2010-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more