@article {Scott-Hurst:2010:1938-6478:1,
	author = "Scott-Hurst, Ann and Wyatt, Margaret",
	title = "An Ontological and Integrated Approach to Employee/Leadership Development and Succession Planning",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "1-9",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00001",
	doi = "doi:10.2175/193864710798286632"
}

@article {Anderson:2010:1938-6478:10,
	author = "Anderson, Margie",
	title = "Risks and Rewards of The Baby Boomer Bailout",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "10-13",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00002",
	doi = "doi:10.2175/193864710798286245"
}

@article {Karasik:2010:1938-6478:14,
	author = "Karasik, Stuart",
	title = "Implementing a Successful Mentor Program in Your Organization",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "14-19",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00003",
	doi = "doi:10.2175/193864710798286182"
}

@article {DeLaura:2010:1938-6478:20,
	author = "DeLaura, Thomas J. and Wachocki, Tony",
	title = "AWWAs New Certificate Program for High-Tech Operators: Addressing the Need for Effective Utility Management",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "20-23",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00004",
	doi = "doi:10.2175/193864710798286786"
}

@article {McElroy:2010:1938-6478:24,
	author = "McElroy, Rob",
	title = "Engineers are From Mars, Utilities are From Venus: Building Better Relationships Between Utilities and Their Engineering Partners",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "24-29",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00005",
	doi = "doi:10.2175/193864710798286867"
}

@article {Binney:2010:1938-6478:30,
	author = "Binney, Peter and Casey, Ann M.",
	title = "Calculating Your Utilitys Carbon Footprints and Its Impact on Your Budget",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "30-30",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00006",
	doi = "doi:10.2175/193864710798287127"
}

@article {Reed:2010:1938-6478:34,
	author = "Reed, Harold F.",
	title = "Carbon Footprinting for Water Utilities: Effective Energy Management to Save Money and Decrease Your Greenhouse Gas Emissions!",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "34-40",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00007",
	doi = "doi:10.2175/193864710798287262"
}

@article {Conrad:2010:1938-6478:41,
	author = "Conrad, Steve A. and Hall, Murray and Brueck, Terry and Geisenhoff, Jack",
	title = "A Framework of Decision Support for Utility Sustainable Energy Management",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "41-50",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00008",
	doi = "doi:10.2175/193864710798286434"
}

@article {Dysard:2010:1938-6478:51,
	author = "Dysard, Joe",
	title = "Energy Efficiency Programs for Water and Wastewater Utilities",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "51-62",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00009",
	doi = "doi:10.2175/193864710798286227"
}

@article {Matichich:2010:1938-6478:63,
	author = "Matichich, Mike",
	title = "Proactive Financial Responses Improve Performance During Challenging Financial Times",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "63-73",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00010",
	doi = "doi:10.2175/193864710798286678"
}

@article {Wetzel:2010:1938-6478:74,
	author = "Wetzel, Edward D. and Kljajic, R. Ray",
	title = "Viability of Long-Term Concessions for Municipal Water and Wastewater Utilities",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "74-80",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00011",
	doi = "doi:10.2175/193864710798286704"
}

@article {Almeida:2010:1938-6478:81,
	author = "Almeida, Nicholas and Grantham, Robert and Bissonnette, Pam",
	title = "Utility Organizational Structure Alternatives: A Case Study of the Sacramento County Department of Water Resources",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "81-93",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00012",
	doi = "doi:10.2175/193864710798286759"
}

@article {Sheely:2010:1938-6478:94,
	author = "Sheely, Gary and Myers, Jennifer and Hill, Dave",
	title = "City of Lima, Ohio Utilities Department The Road Less Traveled: Establishing Performance-based Pay for the Entire Utility",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "94-102",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00013",
	doi = "doi:10.2175/193864710798285840"
}

@article {McElroy:2010:1938-6478:103,
	author = "McElroy, Rob",
	title = "How to Find and Keep Good People in a Bad Economy: Becoming the Bear Bryant of the Utilities Industry",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "103-111",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00014",
	doi = "doi:10.2175/193864710798285741"
}

@article {Goodburn:2010:1938-6478:112,
	author = "Goodburn, Cindy and Farmer, Greg and Rousey, Mike",
	title = "The Littleton/Englewood Wastewater Treatment Plant Knowledge Management Initiative Using an On-Line Manual to Capture Knowledge",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "112-118",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00015",
	doi = "doi:10.2175/193864710798286353"
}

@article {Montoya:2010:1938-6478:119,
	author = "Montoya, Christina and Tennyson, Patricia A.",
	title = "Multi-Pronged Stormwater Outreach Program",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "119-142",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00016",
	doi = "doi:10.2175/193864710798286461"
}

@article {Deister:2010:1938-6478:143,
	author = "Deister, Ane D. and Kloepfer, Deanne",
	title = "Caples Lake Main Dam Outlet Works Repair Project: Nexus of Seven EUM Attributes",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "143-152",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00017",
	doi = "doi:10.2175/193864710798286335"
}

@article {King:2010:1938-6478:153,
	author = "King, Gary and Powell, Brian and Gray, Simon and Glynn, Jennifer",
	title = "Developing Positive Stakeholder Relationships During Design of the Banner Cascade Pipeline Project",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "153-162",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00018",
	doi = "doi:10.2175/193864710798286407"
}

@article {Blankenship:2010:1938-6478:163,
	author = "Blankenship, Linda and Brueck, Terry and Godin, Frank and Graf, Walter",
	title = "Leading Asset Management Practices Help Utilities Optimize Their Asset Life Cycle Cost",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "163-175",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00019",
	doi = "doi:10.2175/193864710798286885"
}

@article {Leo:2010:1938-6478:176,
	author = "Leo, Steve",
	title = "Strategic Asset Management Planning for Separate Storm Sewers",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "176-200",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00020",
	doi = "doi:10.2175/193864710798286984"
}

@article {Sklar:2010:1938-6478:201,
	author = "Sklar, David C. and Velez, S. Ivan",
	title = "Using an Asset Management Program to Support Financial Analysis and Long Term Planning",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "201-210",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00021",
	doi = "doi:10.2175/193864710798286100"
}

@article {Yarlott:2010:1938-6478:207,
	author = "Yarlott, Marc W. and Johnson, Ryan",
	title = "Case Study: Achieving CMOM Objectives with a Limited Budget Through Applied Asset Management",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "207-217",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00022",
	doi = "doi:10.2175/193864710798287055"
}

@article {Miller:2010:1938-6478:218,
	author = "Miller, Robert K.",
	title = "Ensuring Operational Resiliency and Optimization through Internal Control - An Introduction to the COSO Internal Control Integrated Framework",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "218-222",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00023",
	doi = "doi:10.2175/193864710798286849"
}

@article {Miller:2010:1938-6478:223,
	author = "Miller, Robert K and Halloran, Amber A",
	title = "Ensuring Operational Resiliency and Optimization through Internal Control - Louisville Water Company Approach to Internal Control",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "223-227",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00024",
	doi = "doi:10.2175/193864710798286966"
}

@article {Miller:2010:1938-6478:228,
	author = "Miller, Robert K. and Donahue, Edward J.",
	title = "Ensuring Operational Resiliency and Optimization through Internal Control - OWASA Internal Control Review A Case Study",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "228-232",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00025",
	doi = "doi:10.2175/193864710798286533"
}

@article {Ginley:2010:1938-6478:233,
	author = "Ginley, Jim and Ralston, Sandra and Wheeler, Brian and Hunt, Kevin and Ghirelli, Bob and Davis, Cheryl and Orvin, Ray",
	title = "Tackling Todays Top Management Challenges",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "233-234",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00026",
	doi = "doi:10.2175/193864710798286010"
}

@article {Jones:2010:1938-6478:235,
	author = "Jones, Kerry and Hughes, Aneurin",
	title = "Tackling Todays Top Management Challenges",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "235-248",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00027",
	doi = "doi:10.2175/193864710798286650"
}

@article {Adams:2010:1938-6478:249,
	author = "Adams, Lynn L.",
	title = "The Energy Water Nexus and Your Utility",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "249-262",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00028",
	doi = "doi:10.2175/193864710798286371"
}

@article {Bloomfield:2010:1938-6478:263,
	author = "Bloomfield, Priscilla and Yerrapotu, Bhavani and Struve, Kirsten and Krupp, Matt",
	title = "Sustainability Taking the Spotlight How the City of San Jose, CA is Using Sustainability to Embrace the Master Planning Process",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "263-281",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00029",
	doi = "doi:10.2175/193864710798286740"
}

@article {Mosteller:2010:1938-6478:282,
	author = "Mosteller, L. Kevin and Jarrell, Jackie",
	title = "Incorporating the Three Pillars of Sustainable Design for the Sugar Creek WWTP Expansion Project",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "282-300",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00030",
	doi = "doi:10.2175/193864710798286551"
}

@article {Deslauriers:2010:1938-6478:301,
	author = "Deslauriers, Sarah and McDonald, Steve and Wilson, Cara and Loiacono, Jon",
	title = "Opening the Golden Gate: San Francisco PUCs Sewer System Master Plan Uses the Five Keys of Management Success to Unlock Current and Future Challenges",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "301-305",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00031",
	doi = "doi:10.2175/193864710798287028"
}

@article {Mason:2010:1938-6478:306,
	author = "Mason, David M.",
	title = "Creating High Performing Teams: Why Some Teams Fail to Get Off the Ground Before They Start and What You Can Do to Prevent that From Happening",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "306-311",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00032",
	doi = "doi:10.2175/193864710798285868"
}

@article {King:2010:1938-6478:312,
	author = "King, Christina",
	title = "Attitude Reflects Leadership",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "312-323",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00033",
	doi = "doi:10.2175/193864710798286902"
}

@article {Hill:2010:1938-6478:324,
	author = "Hill, Kin and Koopman, William and Manning, Alan",
	title = "How and Why to Engage Employees: Its Key to Continuous Improvement and Effective Utility Management",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "324-330",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00034",
	doi = "doi:10.2175/193864710798286696"
}

@article {Olstein:2010:1938-6478:331,
	author = "Olstein, Myron and Reekie, Linda",
	title = "Optimizing the Customer Contact Center",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "331-342",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00035",
	doi = "doi:10.2175/193864710798286272"
}

@article {Casale:2010:1938-6478:343,
	author = "Casale, Robin J. and Shea, Linda G.",
	title = "Utility Benefits of Incorporating Customer Feedback",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "343-346",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00036",
	doi = "doi:10.2175/193864710798285804"
}

@article {Gillespie:2010:1938-6478:347,
	author = "Gillespie, Kathleen",
	title = "Introducing AWWAs New Customer Service Certificate Program: Making Customer Service a Top Management Priority",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "347-350",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00037",
	doi = "doi:10.2175/193864710798286209"
}

@article {McElroy:2010:1938-6478:351,
	author = "McElroy, Rob",
	title = "Can You Hear Me Now? Creative Marketing to Your Captive Audience is the Key to Success",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "351-363",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00038",
	doi = "doi:10.2175/193864710798286605"
}

@article {Lane:2010:1938-6478:364,
	author = "Lane, Cynthia and Horne, James and Chaudhry, Shahid and Ambrose, Michael",
	title = "How Washington, D.C. and California are Advancing the Energy/Water Linkages",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "364-365",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00039",
	doi = "doi:10.2175/193864710798286083"
}

@article {Guyer:2010:1938-6478:366,
	author = "Guyer, W. Richard",
	title = "Strategic Sourcing: Leverage Your Purchasing Power",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "366-368",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00040",
	doi = "doi:10.2175/193864710798286939"
}

@article {Reid:2010:1938-6478:369,
	author = "Reid, Robert and Cole, Seth",
	title = "A California Wastewater Utility Success Story: Pooling Risks to Reduce Liability Exposure and Insurance Costs",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "369-374",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00041",
	doi = "doi:10.2175/193864710798287190"
}

@article {Kumar:2010:1938-6478:375,
	author = "Kumar, Prabha and Srinivasan, Kash",
	title = "Plug the Revenue Leak: A Case Study on Utility Billing Operations Optimization",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "375-387",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00042",
	doi = "doi:10.2175/193864710798286821"
}

@article {McNicol:2010:1938-6478:388,
	author = "McNicol, Steve and Leckington, Cal",
	title = "Using Risk-Based Techniques to Optimize Utility Business Processes",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "388-393",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00043",
	doi = "doi:10.2175/193864710798287235"
}

@article {Ihde:2010:1938-6478:394,
	author = "Ihde, David and Benson, Theresa and Campos, Ricardo",
	title = "The Utility Management Toolset: How Virginia Beach Positioned For Consent Order Compliance",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "394-397",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00044",
	doi = "doi:10.2175/193864710798286795"
}

@article {Rothstein:2010:1938-6478:398,
	author = "Rothstein, Eric",
	title = "Financial Capability Assessment Revisited: Structuring Consent Decrees to Recognize Capital Financing Constraints and Market Change",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "398-408",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00045",
	doi = "doi:10.2175/193864710798286506"
}

@article {Grate:2010:1938-6478:409,
	author = "Grate, Marty and Brott, Andrew and Malesky, Carol and Corssmit, Kees",
	title = "An Environmental Services Financial Sustainability Model for CSO Compliance",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "409-423",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00046",
	doi = "doi:10.2175/193864710798286290"
}

@article {Smith:2010:1938-6478:424,
	author = "Smith, Harold",
	title = "Quantifying Risk in Project Procurement: Case Study Pima County Regional Wastewater Reclamation Department",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "424-444",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00047",
	doi = "doi:10.2175/193864710798287000"
}

@article {Cline:2010:1938-6478:445,
	author = "Cline, Shonnie and Means, Ed and Yep, Ray and Wallis, Mike and Kumar, Prabha and Kelly, Liz",
	title = "Regional Collaboration: A Path to Future Success?",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "445-447",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00048",
	doi = "doi:10.2175/193864710798286065"
}

@article {Spiers:2010:1938-6478:448,
	author = "Spiers, Douglas A",
	title = "Improving Performance Through Effective Measures and Business Intelligence",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "448-453",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00049",
	doi = "doi:10.2175/193864710798287226"
}

@article {Matthews:2010:1938-6478:454,
	author = "Matthews, Paul L. and Swe, Sean",
	title = "Cost of Service and Legal Consideration",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "454-457",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00050",
	doi = "doi:10.2175/193864710798286128"
}

@article {Jones:2010:1938-6478:458,
	author = "Jones, Paul D. and Sanchez, Fiona",
	title = "Irvine Ranch Water Districts Allocation Based Rate Structure The Foundation of a Successful Water Use Efficiency Program",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "458-461",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00051",
	doi = "doi:10.2175/193864710798287154"
}

@article {Rathbone:2010:1938-6478:462,
	author = "Rathbone, Chuck",
	title = "Water Budgets/Tiered Rates Development and Implementation As Approached by the Eastern Municipal Water District",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "462-464",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00052",
	doi = "doi:10.2175/193864710798285921"
}

@article {Wilkey:2010:1938-6478:465,
	author = "Wilkey, Rick",
	title = "Implementing a Water Budget Rate Structure The Castle Rock Approach",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "465-466",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00053",
	doi = "doi:10.2175/193864710798286047"
}

@article {LaFrance:2010:1938-6478:467,
	author = "LaFrance, David",
	title = "Water Budget Rates The Other Side of the Panacea",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "467-467",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00054",
	doi = "doi:10.2175/193864710798285895"
}

@article {Jacobs:2010:1938-6478:468,
	author = "Jacobs, Richard and Jones, Sonny and Jason, T. Carter and Sklar, David",
	title = "Balancing Risk and Funding: Risk-Based Capital Program Management",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "468-478",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00055",
	doi = "doi:10.2175/193864710798286155"
}

@article {Hubbard:2010:1938-6478:479,
	author = "Hubbard, Phillip and Stahr, Richard and Derr, Kelly",
	title = "Achieving Infrastructure Sustainability by Using Criticality to Guide Condition Assessment of Force Mains in an Enforcement Environment",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "479-482",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00056",
	doi = "doi:10.2175/193864710798286920"
}

@article {Hyer:2010:1938-6478:483,
	author = "Hyer, Celine",
	title = "Improving Infrastructure Stability by Consistently Assessing Asset Condition, Consequence of Failure, and Risk",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "483-491",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00057",
	doi = "doi:10.2175/193864710798286001"
}

@article {Schneider:2010:1938-6478:492,
	author = "Schneider, Earl C.",
	title = "Water Mains are Outta Sight The Need for Transparency in the Renewal Decision Process",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "492-502",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00058",
	doi = "doi:10.2175/193864710798287145"
}

@article {Seidl:2010:1938-6478:503,
	author = "Seidl, Steven and LeChevallier, Mark and Friedman, Melinda and Kirmeyer, Gregory and Lemieux, Jason and Routt, Jan",
	title = "A Process and Criteria for Distribution System Optimization",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "503-514",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00059",
	doi = "doi:10.2175/193864710798286731"
}

@article {Christopher:2010:1938-6478:515,
	author = "Christopher, T. Stern",
	title = "Utility Mobile Resource Management: Water Research Foundation Study Findings",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "515-520",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00060",
	doi = "doi:10.2175/193864710798286489"
}

@article {Rose:2010:1938-6478:521,
	author = "Rose, Deborah and Paske, Samuel and Smith, Anthony M.",
	title = "The Straight Forward Application of Reliability Centered Maintenance for Optimizing Collection System Performance",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "521-533",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00061",
	doi = "doi:10.2175/193864710798286452"
}

@article {Rosendahl:2010:1938-6478:534,
	author = "Rosendahl, John",
	title = "Transparency is the New Legitimacy Public Utilities and Public Perception",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "534-542",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00062",
	doi = "doi:10.2175/193864710798286380"
}

@article {Jankovic:2010:1938-6478:543,
	author = "Jankovic, Irwin N. and Olstein, Myron",
	title = "Cloud Computing, Twitter and Texting: Whats a Water Utility To Do?",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "543-551",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00063",
	doi = "doi:10.2175/193864710798286588"
}

@article {Matthews:2010:1938-6478:552,
	author = "Matthews, Paul L. and Ivey, Jennifer",
	title = "Transparent Cost of Service Six Keys for Successful Stakeholder Involvement",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "552-574",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00064",
	doi = "doi:10.2175/193864710798286317"
}

@article {Smith:2010:1938-6478:575,
	author = "Smith, Harold",
	title = "SAWS Addresses the Attribute of Stakeholder Understanding and Support",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "575-583",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00065",
	doi = "doi:10.2175/193864710798286146"
}

@article {Brueck:2010:1938-6478:584,
	author = "Brueck, Terrance and Anderson, John and Hargrove Ruff, Gwendolyn",
	title = "Measuring Your Utilitys Performance with the Ten Attributes",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "584-594",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00066",
	doi = "doi:10.2175/193864710798285787"
}

@article {Horne:2010:1938-6478:595,
	author = "Horne, James",
	title = "Focus on the Future: Redesigning the US EPAs Clean Water Act Recognition Awards Program",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "595-596",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00067",
	doi = "doi:10.2175/193864710798285930"
}

@article {Rich:2010:1938-6478:597,
	author = "Rich, Graham and Raftelis, George",
	title = "Using EUM to Drive the Management Process Central Arkansas Water Experience",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "597-600",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00068",
	doi = "doi:10.2175/193864710798287037"
}

@article {Bodeaux:2010:1938-6478:601,
	author = "Bodeaux, Marcie and Del Boccio, Carrie and Ju, Gisa",
	title = "Fairfield-Suisun Sewer District and the Cities of Fairfield and Suisun City Coordinate for Sewer System Management Success",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "601-612",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00069",
	doi = "doi:10.2175/193864710798285985"
}

@article {Cristiano:2010:1938-6478:613,
	author = "Cristiano, Todd",
	title = "Reclaimed Water Pricing Using Triple Bottom Line Objectives and Approaches for Pricing Reclaimed Water",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "613-614",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00070",
	doi = "doi:10.2175/193864710798285886"
}

@article {Kazanjy:2010:1938-6478:615,
	author = "Kazanjy, Mike and Grantham, Robb",
	title = "Funding Recycled Water in the Silicon Valley",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "615-621",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00071",
	doi = "doi:10.2175/193864710798286560"
}

@article {Crumb:2010:1938-6478:622,
	author = "Crumb, Frank and Yanke, Dave",
	title = "Building Consensus during the Development of a Uniform Wholesale Water Contract",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "622-630",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00072",
	doi = "doi:10.2175/193864710798285958"
}

@article {Garrison:2010:1938-6478:631,
	author = "Garrison, Seth and Wilson, Jennifer and Vanrenterghem-Raven, Annie and Carolan, James",
	title = "Integrating GIS, Hydraulic Modeling, Failure Forecasting, and Planning Software to Build a Better RR Mousetrap",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "631-637",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00073",
	doi = "doi:10.2175/193864710798287172"
}

@article {Simonsen:2010:1938-6478:638,
	author = "Simonsen, Adam",
	title = "Leveraging GIS Hydraulic Modeling for Prioritizing Water and Sewer Renewal and Replacement",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "638-644",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00074",
	doi = "doi:10.2175/193864710798287109"
}

@article {Banciulescu:2010:1938-6478:645,
	author = "Banciulescu, Constantin and Sekuler, Len",
	title = "Developing a Cip Using a Deterioration Modeling and Field Sampling Approach",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "645-661",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00075",
	doi = "doi:10.2175/193864710798285813"
}

@article {Saill:2010:1938-6478:662,
	author = "Saill, Chris and Leckington, Cal",
	title = "Leverage Your Existing CMMS as your Asset Management System",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "662-672",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00076",
	doi = "doi:10.2175/193864710798285769"
}

@article {Humpherys:2010:1938-6478:673,
	author = "Humpherys, Richard A. and Anderson, Scott L.",
	title = "The City of Scottsdales Buried Pipeline Asset Management Program Optimizes Data Management for Improved Decision-Making",
	journal = "Proceedings of the Water Environment Federation",
	volume = "2010",
	number = "1",
	year = "2010",
	pages = "673-686",
	url = "http://www.ingentaconnect.com/content/wef/wefproc/2010/00002010/00000001/art00077",
	doi = "doi:10.2175/193864710798287082"
}