Skip to main content

Using EUM to Drive the Management Process – Central Arkansas Water Experience

Buy Article:

$17.50 plus tax (Refund Policy)

Or sign up for a free trial


In 2001, the water utilities of North Little Rock and Little Rock merged to form Central Arkansas Water (CAW). This was the result of a two-year study performed by the University of Arkansas at Little Rock and was supported by both cities' Chamber of Commerce. It was strongly felt by the region's business community that a regional water utility would operate more efficiently and be critical for continued economic growth in the Central Arkansas area.

Since the completion of the merger, CAW has operated under a separate, autonomous commission with a set of governing principles that was jointly agreed upon by both cities at the time of the merger. The document was aptly named the “Consolidation Agreement” and governed certain strategic initiatives for the next seven years. In 2007, the CAW Commission hired a new Chief Executive Officer and gave him a strong mandate to develop the organizations first Comprehensive Strategic Plan.

CAW's strategic planning process coincided with the publication of the Effective Utility Management (EUM) Primer, which provided CAW the opportunity to direct its strategic planning process towards the ten attributes of effective managed utilities (Attributes).

Keywords: EUM; Strategic Planning

Document Type: Research Article


Publication date: January 1, 2010

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • ingentaconnect is not responsible for the content or availability of external websites

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more
Real Time Web Analytics