Skip to main content

Measuring Your Utility's Performance with the Ten Attributes

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

Most water utilities recognize the correlation between performance measurement and effective utility management. Strong performance measurement, and management of that data, establishes greater transparency that supports continuous improvement and strengthens our utilities. The Effective Utility Management primer, produced by the Environmental Protection Agency and six national water/wastewater associations, includes sample measures that serve as a guide to utilities seeking to improve their performance measurement practices.

Recent enhancements to the performance indicators within the industry's QualServe continuous improvement program now support even stronger performance management strategies for water utilities by aligning directly with the Ten Attributes of Effectively Managed Water Sector Utilities (Ten Attributes).

Columbus Water Works (CWW) of Columbus, Georgia, is one of the utilities that not only recognizes the direct correlation between performance measurement and effective utility management but has put it into practice in the organization's strategic planning process. Using the QualServe program as a means of benchmarking performance, CWW has aligned its strategic plan with the Ten Attributes and integrated measures, which support continuous improvement and have led to more effective utility management.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Data/Media
No Metrics

Keywords: QualServe; Ten Attributes; benchmarking; effective utility management; performance indicators; performance measurement; strategic planning

Document Type: Research Article

Publication date: 2010-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more