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SAWS Addresses the Attribute of Stakeholder Understanding and Support

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One of the ten attributes of effective utility management is “stakeholder understanding and support” which describes a utility's involvement of oversight bodies and other interested parties. One utility that has successfully exemplified the involvement of stakeholders is the San Antonio Water System (“SAWS”). SAWS has relied upon a Rates Advisory Committee (“RAC”), comprised of 11 citizens to ensure diversity and that all viewpoints are considered when SAWS' rates and charges are determined and implemented. SAWS, with the assistance of Raftelis Financial Consultants, Inc. (“RFC”), performed comprehensive utility rate studies in 2003 and 2009. For both studies, the RAC played a very vital role in the rate study and resulting study recommendations.

Document Type: Research Article


Publication date: January 1, 2010

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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