Skip to main content

Plug the Revenue Leak: A Case Study on Utility Billing Operations Optimization

Buy Article:

$17.50 plus tax (Refund Policy)

Or sign up for a free trial

Abstract:

Utilities continue to face the challenge of “doing more with less”. Under such financial constraints, it is critical for utilities to effectively manage revenue generation while reducing costs through enhanced productivity. In many municipal utilities billing operations have evolved over a period of time, tempered with advances in technology. Without adequate and periodic operations review, business procedures, work flow, and technology can get out of alignment, causing inefficiencies and ultimately impacting revenue generation.

This paper presents a systematic approach that can be used to achieve operational efficiencies, and to optimize technology utilization, with the goal of enhancing revenue capture. The billing operations optimization process is presented using, as a case study, the utility billing operations optimization study performed at the City of Wilmington, DE.

A five step process used in the operations review is discussed along with an overview of the formation of multi-divisional working groups, and a discussion on the implementation process. The paper also presents the tangible benefits derived from process optimization, and the lessons learned.

Keywords: Coordination; Implementation; Meter Services; Performance Measures; Problem Diagnostics; Process Review; User fee billing

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864710798286821

Publication date: January 1, 2010

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • ingentaconnect is not responsible for the content or availability of external websites
wef/wefproc/2010/00002010/00000001/art00042
dcterms_title,dcterms_description,pub_keyword
6
5
20
40
5

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more