Introducing AWWA's New Customer Service Certificate Program: Making Customer Service a Top Management Priority
Abstract:The American Water Works Association (AWWA) has recently introduced a Customer Service Certificate Program that addresses some of the key attributes of effectively managed utilities. This presentation identifies the background for this initiative, describes the driving forces behind its development, briefly reviews course content, and relates some of the benefits of course participation.
Document Type: Research Article
Publication date: January 1, 2010
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