Optimizing the Customer Contact Center
The one area in every utility that any customer can knowledgeably compare to world class organizations is the customer contact center. With the enormous advances in customer contact center technologies and the heightened awareness of the importance of customer service and satisfaction, water and wastewater utilities can significantly expand and optimize the customer contact center into a utility wide resource which increases levels of service, promotes customer satisfaction and, ultimately, reduces costs to the utility. The Water Research Foundation will soon be publishing a study “Optimizing the Water Utility Customer Contact Center” which will provide a toolkit for utilities making the transition from today's call center to the optimized customer contact center of the future.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
Document Type: Research Article
Publication date: 2010-01-01
More about this publication?
- Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.
WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
- Subscribe to this Title
- Membership Information
- About WEF Proceedings
- WEFTEC Conference Information
- Learn about the many other WEF member benefits and join today
- Ingenta Connect is not responsible for the content or availability of external websites