How and Why to Engage Employees: It's Key to Continuous Improvement and Effective Utility Management
Authors: Hill, Kin; Koopman, William; Manning, Alan
Source: Proceedings of the Water Environment Federation, Utility Management 2010 , pp. 324-330(7)
Publisher: Water Environment Federation
Abstract:Employee engagement is not a new topic. However, the significance of the issue cannot be stressed enough, as many organizations overlook its importance within their organizations. The engaged worker, and for that matter, the disengaged worker, have a tremendous impact on the success of an organization, directly affecting critical segments of business that include: productivity, costs, customer service, and employee well-being. Employee engagement is a critical component of utilities' operations and correlates directly to many of the Ten Attributes of Effectively Managed Water Sector Utilities (Ten Attributes).
This session will demonstrate how employee engagement is directly linked to the Ten Attributes of Effectively Managed Water Sector Utilities and will explore the theories behind engaged employees. This presentation also will examine how the Charleston Water System (CWS) put those principles to work and will outline the benefits of employee engagement, referencing the steps taken at CWS. At the conclusion of this session, utility managers will have a better understanding of the critical elements necessary to create a culture of engagement within their organizations to more effectively manage their utilities.
Document Type: Research Article
Publication date: January 1, 2010
- Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
- Subscribe to this Title
- Membership Information
- About WEF Proceedings
- WEFTEC Conference Information
- ingentaconnect is not responsible for the content or availability of external websites