Authors: Jones, Kerry; Hughes, Aneurin

Source: Proceedings of the Water Environment Federation, Utility Management 2010 , pp. 235-248(14)

Publisher: Water Environment Federation

Abstract:

Utilities have traditionally faced challenges in achieving best practice in utility management. Some of these challenges are internal and at times related to traditional public sector approaches while others are external related to the aspirations of elected officials, the requirements of regulators and customer expectations.

The paper provides an outline of what has been achieved in over a decade of the application of Total Management Planning (TMP) concepts in Queensland, and how this aligns with the EUM framework. Total Management Planning was seen as one means to address the wide range of issues being faced by over 125 water utilities in the State, ranging from small remote communities to large urban centers. The Queensland State Government continues to encourage Total Management Planning for all water utilities and as at 2010, many of its elements have been incorporated in legislation.

The results presented in this paper are based on the authors' collective experience which has included the development of guidelines, tools and programs for improving utility management planning including work with over 50 water agencies and numerous State regulators. The paper identifies how these plans have addressed most, if not all, of the keys, attributes and building blocks of the Effective Utility Management (EUM) framework released by the US Environmental Protection Agency (EPA) (June 2008) in association with national water and wastewater associations.

Keywords: Water Utility; Management Planning; Planning for Sustainability; Total Management Planning; Effective Utility Management

Document Type: Research article

DOI: http://dx.doi.org/10.2175/193864710798286650

Publication date: 2010-01-01

More about this publication?

• Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.
  
  WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
• Subscribe to this Title
• Membership Information
• About WEF Proceedings
• WEFTEC Conference Information
• ingentaconnect is not responsible for the content or availability of external websites

Related content

• In this: publication
• By this: publisher
• In this Subject: Earth and Environmental Sciences ,  General & Civil Engineering ,  Hydraulic & Environmental Engineering
• By this author: Jones, Kerry ;  Hughes, Aneurin

Website © Publishing Technology. Article copyright remains with the publisher, society or author(s) as specified within the article.

• Terms and conditions
• Privacy policy
• Information for advertisers