The Littleton/Englewood Wastewater Treatment Plant Knowledge Management Initiative Using an On-Line Manual to Capture Knowledge
The Littleton/Englewood Wastewater Treatment Plant (L/E WWTP) faces all of these challenges and for the past ten years has been planning and implementing programs to methodically address these challenges and position the facility for long-term success. The L/E WWTP is the third largest wastewater treatment facility in Colorado, serving a population of more than 300,000 residents in the cities of Englewood and Littleton and 18 sanitation districts in the southwest Denver metro area. Recently the plant completed a 114 million ‘Phase 2’ construction project which addressed infrastructure improvements, capacity expansion needs, and added a new process; denitrification, to address new regulatory requirements. While some of the regulatory and infrastructure issues were addressed as part of the Phase 2 project, workforce challenges were exacerbated.
With 25% of the L/E WWTP staff becoming eligible for retirement over the next 2 to 6 years, plant management recognized the opportunity to develop and implement an action plan to establish outstanding operational programs to ensure long-term facility success and meet the plant vision:
We will be recognized as an outstanding staff working on outstanding programs at an outstanding facility.
A four part initiative was launched to address performance management, career development, succession planning, and knowledge management. This presentation will provide an overview of the L/E WWTP initiative to capture the knowledge of its workforce, develop new Standard Operating Procedures for operating the new facility, and support on-going training programs to ensure knowledge transfer and long-term operational success. The focus will be on the development and use of an on-line operations manual to capture and store this information and demonstrate the system.
Keywords: Brown and Caldwell; InfoNet; Knowledge Management Plan; Knowledge management; Littleton/Englewood Wastewater Treatment Plant; On-Line Manual; SOP; SOP development; Standard Operating Procedures; content development; icentive pogram; in-house certification; knowledge transfer; retirement
Document Type: Research Article
Publication date: 2010-01-01
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