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AWWA's New Certificate Program for High-Tech Operators: Addressing the Need for Effective Utility Management

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The American Water Works Association (AWWA) has developed a Certificate Program for high-tech operators that supports employee and leadership development as well as operational optimization, two key attributes of effectively managed utilities. This presentation describes demographic changes in the workforce that affect worker retention and recruitment, and that challenge utilities to do more with less. The High-Tech Operator Certificate Program helps utilities fully leverage the promises of technology. Course content is briefly reviewed.

Keywords: Advanced Technologies; Employee Development; Operations

Document Type: Research Article


Publication date: January 1, 2010

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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