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Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

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Publisher: Water Environment Federation

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Utility Management 2010

Session 1: Employee Development

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Risks and Rewards of The Baby Boomer Bailout
pp. 10-13(4)
Author: Anderson, Margie

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Session 2: Energy Management

Calculating Your Utility's Carbon Footprints and It's Impact on Your Budget
pp. 30-30(1)
Authors: Binney, Peter; Casey, Ann M.

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A Framework of Decision Support for Utility Sustainable Energy Management
pp. 41-50(10)
Authors: Conrad, Steve A.; Hall, Murray; Brueck, Terry; Geisenhoff, Jack

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Session 3: Long Term Financial Planning

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Viability of Long-Term Concessions for Municipal Water and Wastewater Utilities
pp. 74-80(7)
Authors: Wetzel, Edward D.; Kljajic, R. Ray

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Utility Organizational Structure Alternatives: A Case Study of the Sacramento County Department of Water Resources
pp. 81-93(13)
Authors: Almeida, Nicholas; Grantham, Robert; Bissonnette, Pam

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Session 4: Workforce Strategies

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Session 5: Building Successful Stakeholder Relationships

Multi-Pronged Stormwater Outreach Program
pp. 119-142(24)
Authors: Montoya, Christina; Tennyson, Patricia A.

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Caples Lake Main Dam Outlet Works Repair Project: Nexus of Seven EUM Attributes
pp. 143-152(10)
Authors: Deister, Ane D.; Kloepfer, Deanne

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Developing Positive Stakeholder Relationships During Design of the Banner Cascade Pipeline Project
pp. 153-162(10)
Authors: King, Gary; Powell, Brian; Gray, Simon; Glynn, Jennifer

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Session 6: Developing a Strategic Asset Management Program

Leading Asset Management Practices Help Utilities Optimize Their Asset Life Cycle Cost
pp. 163-175(13)
Authors: Blankenship, Linda; Brueck, Terry; Godin, Frank; Graf, Walter

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Using an Asset Management Program to Support Financial Analysis and Long Term Planning
pp. 201-210(10)
Authors: Sklar, David C.; Velez, S. Ivan

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Session 7: Ensuring Operational Resiliency and Optimization through Internal Control

Session 8: Tackling Today's Top Management Challenges

Tackling Today's Top Management Challenges
pp. 233-234(2)
Authors: Ginley, Jim; Ralston, Sandra; Wheeler, Brian; Hunt, Kevin; Ghirelli, Bob; Davis, Cheryl; Orvin, Ray

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Tackling Today's Top Management Challenges
pp. 235-248(14)
Authors: Jones, Kerry; Hughes, Aneurin

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Session 9: Community Sustainability through Infrastructure Planning

The Energy – Water Nexus and Your Utility
pp. 249-262(14)
Author: Adams, Lynn L.

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Sustainability Taking the Spotlight РHow the City of San Jos̩, CA is Using Sustainability to Embrace the Master Planning Process
pp. 263-281(19)
Authors: Bloomfield, Priscilla; Yerrapotu, Bhavani; Struve, Kirsten; Krupp, Matt

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Incorporating the Three Pillars of Sustainable Design for the Sugar Creek WWTP Expansion Project
pp. 282-300(19)
Authors: Mosteller, L. Kevin; Jarrell, Jackie

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Session 10: Leadership Development

Attitude Reflects Leadership
pp. 312-323(12)
Author: King, Christina

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How and Why to Engage Employees: It's Key to Continuous Improvement and Effective Utility Management
pp. 324-330(7)
Authors: Hill, Kin; Koopman, William; Manning, Alan

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Session 11: Customer Satisfaction

Optimizing the Customer Contact Center
pp. 331-342(12)
Authors: Olstein, Myron; Reekie, Linda

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Utility Benefits of Incorporating Customer Feedback
pp. 343-346(4)
Authors: Casale, Robin J.; Shea, Linda G.

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Session 12: How Washington D.C. and California are Advancing the Energy/Water Linkages

How Washington, D.C. and California are Advancing the Energy/Water Linkages
pp. 364-365(2)
Authors: Lane, Cynthia; Horne, James; Chaudhry, Shahid; Ambrose, Michael

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Session 13: Innovative Approaches from Utility Support Services

Strategic Sourcing: Leverage Your Purchasing Power
pp. 366-368(3)
Author: Guyer, W. Richard

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Plug the Revenue Leak: A Case Study on Utility Billing Operations Optimization
pp. 375-387(13)
Authors: Kumar, Prabha; Srinivasan, Kash

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Using Risk-Based Techniques to Optimize Utility Business Processes
pp. 388-393(6)
Authors: McNicol, Steve; Leckington, Cal

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Session 14: Financial Viability for Consent Decree Orders

The Utility Management Toolset: How Virginia Beach Positioned For Consent Order Compliance
pp. 394-397(4)
Authors: Ihde, David; Benson, Theresa; Campos, Ricardo

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An Environmental Services Financial Sustainability Model for CSO Compliance
pp. 409-423(15)
Authors: Grate, Marty; Brott, Andrew; Malesky, Carol; Corssmit, Kees

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Session 15: Regional Collaboration: A Path to Future Success?

Regional Collaboration: A Path to Future Success?
pp. 445-447(3)
Authors: Cline, Shonnie; Means, Ed; Yep, Ray; Wallis, Mike; Kumar, Prabha; Kelly, Liz

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Session 16: Improving Performance Through Effective Measures and Business Intelligence

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Session 17: Financial Viability - Can Budget or Individualized Water Rates Work for You?

Cost of Service and Legal Consideration
pp. 454-457(4)
Authors: Matthews, Paul L.; Swe, Sean

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Water Budget Rates – The Other Side of the Panacea
pp. 467-467(1)
Author: LaFrance, David

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Session 18: Risk Based Approaches for Asset Management

Balancing Risk and Funding: Risk-Based Capital Program Management
pp. 468-478(11)
Authors: Jacobs, Richard; Jones, Sonny; Jason, T. Carter; Sklar, David

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Session 19: Innovative / Best Practices for Distribution Systems

A Process and Criteria for Distribution System Optimization
pp. 503-514(12)
Authors: Seidl, Steven; LeChevallier, Mark; Friedman, Melinda; Kirmeyer, Gregory; Lemieux, Jason; Routt, Jan

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Session 21: Meet Stakeholder Expectations

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Cloud Computing, Twitter and Texting: What's a Water Utility To Do?
pp. 543-551(9)
Authors: Jankovic, Irwin N.; Olstein, Myron

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Transparent Cost of Service – Six Keys for Successful Stakeholder Involvement
pp. 552-574(23)
Authors: Matthews, Paul L.; Ivey, Jennifer

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Session 22: Incorporating the Ten Utility Attributes to Optimize Utility Operations

Measuring Your Utility's Performance with the Ten Attributes
pp. 584-594(11)
Authors: Brueck, Terrance; Anderson, John; Hargrove Ruff, Gwendolyn

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Using EUM to Drive the Management Process – Central Arkansas Water Experience
pp. 597-600(4)
Authors: Rich, Graham; Raftelis, George

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Session 23: Water Reuse Pricing / Water Resource Planning

Funding Recycled Water in the Silicon Valley
pp. 615-621(7)
Authors: Kazanjy, Mike; Grantham, Robb

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Session 24: Data and IT Needs for Asset Management

Integrating GIS, Hydraulic Modeling, Failure Forecasting, and Planning Software to Build a Better R&R Mousetrap
pp. 631-637(7)
Authors: Garrison, Seth; Wilson, Jennifer; Vanrenterghem-Raven, Annie; Carolan, James

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Developing a Cip Using a Deterioration Modeling and Field Sampling Approach
pp. 645-661(17)
Authors: Banciulescu, Constantin; Sekuler, Len

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Leverage Your Existing CMMS as your Asset Management System
pp. 662-672(11)
Authors: Saill, Chris; Leckington, Cal

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