Strategic Planning: Key to Effectively Managing Your Utility

Authors: Blankenship, Linda; Wheeler, Brian

Source: Proceedings of the Water Environment Federation, WEFTEC 2009: Session 31 through Session 40 , pp. 1806-1811(6)

Publisher: Water Environment Federation

Buy & download fulltext article:

Price: $17.50 plus tax (Refund Policy)

Abstract:

Strategic planning is a key to being an effective utility, as described in the Effective Utility Attributes (U.S. EPA, 2007). When the City of Kissimmee divested its water department to form the Toho Water Authority, it was recognized that a strategic plan was needed to guide and align the organization to address its challenges and realize its opportunities. Five carefully and collaboratively selected key strategies were developed in the areas of customer service, water supply, workforce, infrastructure, and financial health. These strategies are also helping Toho to address the Attributes of an Effective Utility developed by the water sector in 2007 and 2008.

Keywords: Strategic plan; utility management; performance measure

Document Type: Research article

DOI: http://dx.doi.org/10.2175/193864709793954196

Publication date: 2009-01-01

More about this publication?

Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
Subscribe to this Title
Membership Information
About WEF Proceedings
WEFTEC Conference Information
ingentaconnect is not responsible for the content or availability of external websites