Strategic planning is a key to being an effective utility, as described in the Effective Utility Attributes (U.S. EPA, 2007). When the City of Kissimmee divested its water department to form the Toho Water Authority, it was recognized that a strategic plan was needed to guide and align
the organization to address its challenges and realize its opportunities. Five carefully and collaboratively selected key strategies were developed in the areas of customer service, water supply, workforce, infrastructure, and financial health. These strategies are also helping Toho to address
the Attributes of an Effective Utility developed by the water sector in 2007 and 2008.
Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.