Optimize Your Operations—How Business Process Mapping Can Increase Efficiency and Improve Service
Author: Vaughn, Linda F.
Source: Proceedings of the Water Environment Federation, WEFTEC 2009: Session 31 through Session 40 , pp. 1748-1756(9)
Publisher: Water Environment Federation
Abstract:As water and wastewater utilities struggle to deal with tough issues of long-term drought, increasingly stringent regulations, public concerns about water quality and a host of other challenges, there is real value in taking the time to understand and improve the business and service delivery processes of the organization. Creating a comfortable and safe environment for dialogue among employees who know and perform the tasks which take the process from point A to point B or C is critical to gathering the information needed. Unfortunately, many utility managers find themselves too busy to undertake the mapping or they delegate the task to a staff member and don't make it a priority or follow-up to monitor progress. Time passes and the mapping moves down on the list of priorities. This tends to be the reason that an independent facilitator is brought in to lead the project.
Document Type: Research Article
Publication date: 2009-01-01
- Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
- Subscribe to this Title
- Membership Information
- About WEF Proceedings
- WEFTEC Conference Information
- ingentaconnect is not responsible for the content or availability of external websites