Operational Knowledge Transfer in Municipal Utility Organizations
Abstract:Municipal utility systems are experiencing a significant challenge related to the loss of operational knowledge as the current experienced workforce reaches the age of retirement. The future success of system operability depends upon a process that transfers the knowledge of the experienced employee into the organization before he or she retires. The objective of this investigation is to identify how operational knowledge is being transferred within municipal utility organizations. This investigation, which used a qualitative research approach to evaluate knowledge transfer in six municipal utility organizations, uncovered several different methods being used to transfer operational knowledge. This investigation also identified barriers and enablers and potential improvements to achieve better operational knowledge transfer within municipal utility organizations. These results can be used to both to further study knowledge transfer in municipal utility organizations, as well to provide a foundation for research and development in the area of knowledge transfer.
Document Type: Research Article
Publication date: 2009-01-01
More about this publication?
- Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.
WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
- Subscribe to this Title
- Membership Information
- About WEF Proceedings
- WEFTEC Conference Information
- Learn about the many other WEF member benefits and join today
- Ingenta Connect is not responsible for the content or availability of external websites