Skip to main content

Indianapolis Clean Stream Team Public Participation Update

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

The City of Indianapolis (City), Department of Public Works (DPW) has been implementing periodic rate increases in its sanitary system to generate revenues for various projects associated with its twenty-year Combined Sewer Overflow Long Term Control Plan (LTCP), as well as the City's rehabilitation, expansion, and septic tank elimination programs. The City also has programs for illegal connections, as well as its water quality initiatives; such as Correct Connect and Fats, Oils and Grease programs, respectively. These are but a few of the key efforts the City implements to keep its sanitary sewer infrastructure running cost effectively. As an ongoing part of those efforts, a vital process the City utilizes that gains public support is intricate and proactive outreach and communications procedures.

The outreach and communication professionals develop materials that keeps the public engaged, gauges their understanding of the issues, seeks feedback from those being affected, informs them of what their utility rates are ‘purchasing’, and ultimately seeks to be proactive with the residential and business communities that are affected. The techniques, timing, materials used, the way information is presented, the intensity of the programs, and strategies are all part of the outreach and communications ‘tool chest’ that can help communities successfully implement infrastructure programs with public understanding and support. In this way, monies used to implement these programs are effectively used and can be directly linked to the successfulness of infrastructure programs and rate increase. Conversely, a lack of proper outreach and communication can be the cause for an unsuccessful rate campaign; or a poorly understood or ineffective downspout disconnect program; or a poorly administered FOG program, etc.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Keywords: Communications; Long Term Control Plan; Outreach; Public Support Business Support; Rate Increase; Rates; Sanitary Sewer Infrastructure

Document Type: Research Article

Publication date: 2009-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more