Skip to main content

Building a Consolidated Utility to Meet Future Needs: Strategic Planning, Organizational Change and Performance Management at Aurora Water

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

In 2005 the City of Aurora's divisions of the utility department made a commitment to become a leader in the utility industry. This commitment formed a foundation for the creation of a strategic vision and direction for the organization and the commitment to significant organizational change. That commitment to change started the process of building a consolidated utility, Aurora Water that would meet the future needs of the City and provide better service to the Citizens of Aurora. Aurora Water wanted to be able to assure that customers would continue to receive reliable and dependable services in the most efficient and cost effective manner possible. In an effort to secure the future success of the Utility it was necessary to develop an understanding of the culture, leadership and processes that made up the organization. This assessment helped frame the organizations Strategic plan, Implementation Plans and Performance Management, (Goal Attainment System).
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Data/Media
No Metrics

Document Type: Research Article

Publication date: 2008-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more