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Lessons in Operations Management for Collection Systems – Start at the Top and Work Your Way Down

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A combination of technologies has been implemented over the past five years by the Philadelphia Water Department's Wastewater Collection Systems Group. This group of more than 400 staff is responsible for nearly 3,500 miles of sewers – not only proper operation and maintenance, but ultimately for the ecology of the urban waterways that are protected by the sewerage system. Many of these technologies are based in modern information management systems – each performs specific functions within the work objectives of the department. However, by enabling access across these various systems, many of the questions that are asked by other department staff, regulatory agencies, environmental groups, and the public can be answered in a timely, efficient manner. Furthermore, with the advent of citywide wireless internet access, field crews can answer their own questions or provide up-to-the-minute status reporting by directly accessing the databases via mobile computers.
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Document Type: Research Article

Publication date: 2008-01-01

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