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Communication specialists and Engineers: Partners in Successful Project Delivery

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Utility managers today often define successful project delivery as both a public process that effectively addresses community expectations about facility design, construction disruptions, and operational impacts and a set of facilities that meet appropriate engineering standards for water delivery. Accomplishing the dual goals of an effective public process and an effective system for water service delivery requires a partnership between communication experts and engineering experts. This partnership blends the in-depth knowledge that communication experts possess about the structure of community relationships with the deep understanding engineers have on the structure of water systems. Creating these partnerships requires working together not only on outreach in the community but also on “in-reach” – our term for how East Bay Municipal Utility District (EBMUD) managers create and sustain relationships that result in successful project delivery.

Document Type: Research Article


Publication date: 2008-01-01

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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