Skip to main content

Talent Retention: A Key Driver to Workforce Development

The full text article is not available for purchase.

The publisher only permits individual articles to be downloaded by subscribers.

or click here to sign up for a free trial


Development of key employees is more important than ever for North American utilities. Facing the retirement of a large percentage of key managers in the next few years, utility leaders are scrambling to capture the unique institutional knowledge these departing managers may be carrying out the door. Has your organization been developing the right employees who can bridge the talent gap that may exist until the position is filled?

At the Tualatin Valley Water District (TVWD) – a provider of domestic water to approximately 200,000 people located just west of Portland, Oregon – utility leaders are already facing these challenges head-on and the organization has taken concrete action to be ready. With three key managers planning their retirement within the next three years, TVWD initiated a program to validate institutional knowledge documents, gather tacit knowledge about operational history, and commit planning schedules to paper that previously existed only in managers' heads. The utility has launched a workforce development program that is based on matching an individual's strengths to an individual development plan, a model other utilities may wish to emulate.


Document Type: Research Article


Publication date: October 1, 2007

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Ingenta Connect is not responsible for the content or availability of external websites

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more