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New York City Reinvents Capital Program Delivery

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Faced with sharp increases of their 10-year capital budget to $19.5 billion, the New York City Department of Environmental Protection (DEP) performed a Capital Program Management needs evaluation to determine best practices, streamline processes, review organizational structure, benchmark the agency against other successful utilities, and identify new tools to improve the delivery of the capital program. With an effective private/public partnership, the findings of the evaluation are now being implemented and include a revised organization structure that provides life-cycle project management (cradle-to-grave project ownership), codified business processes and guidelines for consistent project delivery, a Project Management Information System (PMIS) for transparent performance tracking, and a Workforce Development program that supports the new initiatives and enables continuous improvement.
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Keywords: BENCHMARKING; BUSINESS PROCESS MAPPING; CAPITAL PROGRAM MANAGEMENT; STANDARDS AND GUIDELINES

Document Type: Research Article

Publication date: 2007-10-01

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