Skip to main content

USING A WORK AND ASSET MANAGEMENT SYSTEM AS A UTILITY REENGINEERING PLATFORM TO IMPLEMENT BALANCED SCORECARDS, SKILL BASED PAY AND IMPROVE ASSET MANAGEMENT

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

In 2000, the City of Corpus Christi, Texas was on the verge privatizing the water and wastewater utilities. Some City leaders were convinced that the private contractors could operate the utilities more efficiently and ultimately save the city millions.

After considerable debate, the City Council decided to“re-engineer”its business processes rather than privatize. During 2002, the City of Corpus Christi water utilities piloted a computerized Work and Asset Management System (WAMS) as a tool to better manage work and assets. At that time, the City had no work and asset management system and lacked the ability to define core business activities and systematically measure actual service levels delivered. Inefficient asset and work management processes were at the heart of the problem. The work and asset management system has evolved into a multi-faced management tool for all public works and utilities. It is now being used to manage work and assets, to implement a Skill Based Pay Program and support a City-wide Balanced Scorecard initiative.

The system is configured to provide maximum flexibility for each City Department to meet its own unique business needs and business processed within a generally consistent City-wide framework. The enterprise-wide work and asset management system (WAMS) is used to help manage Wastewater Treatment, Wastewater Collection, Water Treatment, Water Distribution, Street Services, Solid Waste Services, Facility Maintenance, Parks and Recreation and Gas Distribution. The WAMS is also used to record and track customer calls for service received through the City's One-Call center. This system is interfaced with the City's Geographical Information System, therefore enabling spatial analysis of all work performed and work needed.

The objectives of this paper are to demonstrate how an enterprise-wide work and asset management system can establish the framework to support a comprehensive re-engineering effort, with a focus on performance measures and balanced scorecards, workforce development using a skill based pay system, and improved asset management.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Data/Media
No Metrics

Document Type: Research Article

Publication date: 2007-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more