MOULTON NIGUEL WATER DISTRICT: ORGANIZATIONAL PERFORMANCE IMPROVEMENT
Abstract:As the marketplace changes, public utilities are recognizing the need for organizational improvement as a result of many challenges, including aging workforce and infrastructure, advances in technology and increasing demand for reliable water supply. Moulton Niguel Water District (District) is facing these issues and asked MWH Business Solutions (MWH) to identify business drivers and constraints affecting organizational performance. The District and MWH are working to establish realistic levels of service and performance measures and performing an initial improvement analysis of the District's practices against industry benchmarks. The outcomes will enhance the District's service reliability levels, maintain workforce stability, improve business protocols and processes, and manage expectations for stakeholders.
Document Type: Research Article
Publication date: 2007-01-01
More about this publication?
- Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.
WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
- Subscribe to this Title
- Membership Information
- About WEF Proceedings
- WEFTEC Conference Information
- Learn about the many other WEF member benefits and join today
- Ingenta Connect is not responsible for the content or availability of external websites