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MOULTON NIGUEL WATER DISTRICT: ORGANIZATIONAL PERFORMANCE IMPROVEMENT

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Abstract:

As the marketplace changes, public utilities are recognizing the need for organizational improvement as a result of many challenges, including aging workforce and infrastructure, advances in technology and increasing demand for reliable water supply. Moulton Niguel Water District (District) is facing these issues and asked MWH Business Solutions (MWH) to identify business drivers and constraints affecting organizational performance. The District and MWH are working to establish realistic levels of service and performance measures and performing an initial improvement analysis of the District's practices against industry benchmarks. The outcomes will enhance the District's service reliability levels, maintain workforce stability, improve business protocols and processes, and manage expectations for stakeholders.

Document Type: Research Article

DOI: https://doi.org/10.2175/193864707787969784

Publication date: 2007-01-01

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