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As the marketplace changes, public utilities are recognizing the need for organizational improvement as a result of many challenges, including aging workforce and infrastructure, advances in technology and increasing demand for reliable water supply. Moulton Niguel Water District (District)
is facing these issues and asked MWH Business Solutions (MWH) to identify business drivers and constraints affecting organizational performance. The District and MWH are working to establish realistic levels of service and performance measures and performing an initial improvement analysis
of the District's practices against industry benchmarks. The outcomes will enhance the District's service reliability levels, maintain workforce stability, improve business protocols and processes, and manage expectations for stakeholders.
Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.