Skip to main content

Surviving the Jackson Drive Interconnect Pipeline Project

The full text article is not available for purchase.

The publisher only permits individual articles to be downloaded by subscribers.

or click here to sign up for a free trial


The San Diego County Water Authority got the call at midnight on May 16, 2006. One of the major water delivery pipelines in Mission Trails Regional Park in San Diego had burst, resulting in millions of gallons of water rushing through the park. It was over the next several hours that the Water Authority's community outreach began.

Within days the project was declared an emergency and the Water Authority determined that a section of pipeline located under Jackson Drive, a major thoroughfare through the community, needed immediate repair. This resulted in closing a portion of the road to all traffic for three months.

Unlike most Water Authority construction projects, community members had only a few weeks to learn about and get used to the idea of a temporary closure. With very little time to plan for or conduct a typical community outreach or public involvement campaign, as had to effectively and efficiently communicate the project information to residents and businesses. Through a variety of successful outreach techniques the community felt well informed, resulting in very few complaint calls to the information line and council district office.


Document Type: Research Article


Publication date: October 1, 2007

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Ingenta Connect is not responsible for the content or availability of external websites

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Partial Open Access Content
Partial Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more