Skip to main content

Charlotte-Mecklenburg Utilities' Virtual Managed Competition Using Benchmarking

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

The City of Charlotte, North Carolina's Managed Competition Program is a City initiative that seeks the best service at the lowest cost through a competition between City forces and the private sector. The program reaches into many facets of City services delivery such as solid waste collections, fleet and street maintenance, and water and wastewater utility services. The units providing these services are considered to be business-like government operations meaning that they conduct operations that can be compared to private sector operations and have more autonomy over purchasing, employee reclassifications, employee duties, and job procedures.

The competition allows the City forces and the private sector to bid against each other for a given scope of services over an extended time period, typically 5 years. Agreements were negotiated with the low bidders that defined the operational parameters for the service period. Performance goals were established and gainsharing programs and financial incentives created to promote efficiency and reward the success of the individual business units responsible for achieving the established goals.

For the Lift Stations operating unit in Charlotte-Mecklenburg Utilities (CMU), the program has been so successful for the City that there were no private industry bidders for the last competition. As a result of that success, the City embarked on a virtual managed competition process to optimize the performance of the Lift Stations division. The virtual managed competition process provided the benefits of managed competition, improved the agreement between the City and the Lift Stations Division, and provided clearer operating priorities and performance measure targets for success.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Document Type: Research Article

Publication date: 2006-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more