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In the early part of the 21st Century, the City of Niagara Falls, New York faced huge rate increases in order to make massive debt service payments on its new water treatment plant and to fund major capital improvements at its quarter-century old wastewater treatment plant. After evaluating various options, the Niagara Falls Water Board (NFWB) was created as a state public benefit corporation and began operations in September, 2003. This action facilitated refinancing the heavy debt load over time, improved near term cash flow, reduced the rate of user charge increases, and allowed for investment in existing utility infrastructure in a city with a declining economic base.

A multi-faceted strategic plan was developed to urgently address the multitude of intertwined complex issues facing the NFWB organization. This plan was based on a balanced scorecard approach to address the customer, human resource, infrastructure, regulatory and business aspects of utility operations and included major simultaneous initiatives.
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Document Type: Research Article

Publication date: 01 January 2006

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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