UPGRADING A CONTRACT OPERATIONS PROGRAM FOR BEST PRACTICES AND BEST VALUE
Abstract:The City of Gresham, OR pursued the issue of renewing and extending its successful contract operations, maintenance and management program with the objective of ensuring the assessment and potential procurement were conducted in a fair, open and transparent manner. The City's process was to assess and explicitly decide on the service pathway to pursue (return to public sector operation or continue with a partnership) and then pursue the implementation of that alternative. Once it was explicitly decided that continuing a public-private sector partnership was the preferred approach, the City's objective was to gain a new “state of the art” contract that provided operational benchmarks, cost saving incentives, risk assignment to the private sector, expanded and explicit performance requirements and guarantees, comprehensive long term asset protection, and delivery of best value. This paper presents the processes employed, the results obtained, and the lessons learned. It also demonstrates how “best practices” for operational performance and long term “best value” can be obtained in a competitive, public sector procurement for renewing a contract operations program.
Document Type: Research Article
Publication date: 2006-01-01
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