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One of the most demanding aspects of leading organizational change is accurately forecasting the impact of strategic shifts on staffing levels. Change is already a challenging, complex process, but much of the success of any change management program is dependent on being right about personnel decisions. Without adequate tools, it is difficult to define the work needed to support optimized business processes. In response to that need, utility consultants EMA have developed PinPoint, a web-based management tool that helps utility leaders make the right choices.

This new tool emerged as the result of an extensive assessment and redesign process that EMA led on behalf of the Akron Public Utilities Bureau. During pilot projects at the utility, staffing levels continued to decline; but it became apparent that determining true staff requirements through the pilot design alone would not be adequate. The utility needed a way to know whether the right work was being done to effectively and safely operate the plant and still maintain manageable maintenance backlog levels. This information would help utility decision makers establish the true workload and, therefore, true staffing requirement.

This presentation will explore how PinPoint was used to audit utility practices and determine what future staff levels should look like.

Document Type: Research Article


Publication date: January 1, 2006

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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