Skip to main content

EUREKA! A FORMULA FOR COMMUNICATING WITH THE PUBLIC IN TIMES OF STRESS

Buy Article:

$17.50 plus tax (Refund Policy)

Or sign up for a free trial

Abstract:

Communicating with a disgruntled or hostile public is not for the faint of heart. However, even this challenging situation can be an occasion on which you win friends for your utility. The key is to commit to a new approach to communication. I have taught communications at Wofford College in Spartanburg, South Carolina for 25 years and I am excited about this new approach to speaking.

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864706783789527

Publication date: January 1, 2006

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • ingentaconnect is not responsible for the content or availability of external websites
wef/wefproc/2006/00002006/00000001/art00015
dcterms_title,dcterms_description,pub_keyword
6
5
20
40
5

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more