Communicating with a disgruntled or hostile public is not for the faint of heart. However, even this challenging situation can be an occasion on which you win friends for your utility. The key is to commit to a new approach to communication. I have taught communications at Wofford College
in Spartanburg, South Carolina for 25 years and I am excited about this new approach to speaking.
Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed. WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access.