Proceedings of the Water Environment Federation

CREATING NEW SEWER SERVICE CHARGES TO REHABILITATE AN AGING SEWER SYSTEM
pp. 1-7(7)
Authors: Huang, Steve; Alvarez, Desi; Spresney, Lisa M.; Hoag, Grant E.

SYSTEM-DEVELOPMENT-CHARGE-BASED SURCHARGES - SIGNALING CUSTOMERS TO USE SERVICE WITHIN PURCHASED CAPACITIES
pp. 8-17(10)
Author: Mussman, Mike

THE FUTURE OF ASSET MANAGEMENT IN THE UNITED STATES: A NATIONAL ASSET MANAGEMENT STEERING COUNCIL
pp. 18-24(7)
Authors: Causey, Paul H.; Stewart, Douglas

State of Asset and Maintenance Management Practices At U.S. Utilities: Results of a Comprehensive Survey of Various Public Utilities in the U.S.
pp. 25-40(16)
Authors: Copeland, Richard; Jennings, Marcus; Wells, Scott

Asset Management Around the World - the Expertise of Australia/New Zealand, the UK and the US
pp. 41-51(11)
Author: Urquhart, Tony

IMPLEMENTING ASSET MANAGEMENT: A CAPITAL PLANNING BASED APPROACH
pp. 52-74(23)
Authors: Shank, David; Kent, Jeff; McFadden, Tom

WIND ENERGY APPLICATIONS FOR MUNICIPAL WATER SERVICES: OPPORTUNITIES, SITUATION ANALYSES, AND CASE STUDIES
pp. 75-103(29)
Authors: Flowers, Lawrence; Miner-Nordstrom, Laura

ENERGY SAVINGS: HOW MUCH CAN YOU SAVE?
pp. 104-112(9)
Author: Cantwell, Joseph C.

MANAGING THE DOWNSIDE RISKS OF ENERGY MANAGEMENT: THE ENERGY TRADEOFFS CHALLENGING WATER UTILITIES
pp. 113-133(21)
Authors: Raucher, Robert S.; Cooney, Kevin; Claveau, Clare Haas; Bernosky, Joe; Cromwell, John

Linking QualServe Performance Indicators To A Utility's Strategic Direction
pp. 134-138(5)
Authors: Brueck, Terry; Turner, Billy; Patterson, Jim

A REAL LIFE CASE STUDY - CUSTOMER-DRIVEN PERFORMANCE MANAGEMENT ACHIEVED: HOW A MAJOR UTILITY ACCOMPLISHED THIS BY LEVERAGING EXISTING INFORMATION SYSTEMS.
pp. 139-148(10)
Author: Mason, David M

Bracing for the Inevitable: What to do Before Diving Into a CIS Project
pp. 149-157(9)
Author: Rettie, Melanie

Including Utility Customers and Stakeholders in Strategic Planning for Customer Satisfaction
pp. 158-166(9)
Authors: Turner, Billy; Sanders, Linda; Patterson, James; Sweeney, Michael

Being a Good Neighbor: An Approach to Accountability to the Community at Water Utility Facilities
pp. 167-171(5)
Author: Oblonsky, Sandy

EUREKA! A FORMULA FOR COMMUNICATING WITH THE PUBLIC IN TIMES OF STRESS
pp. 172-177(6)
Author: Bilanchone, Linda Powers

SUSTAINABILITY IN PUBLIC UTILITY MANAGEMENT - WHAT IS THE ROLE?
pp. 178-184(7)
Author: Zieburtz, William B.

Using a Decision Analysis Tool to Embed the Tenets of Sustainability into Water/Wastewater Utility Policy
pp. 185-199(15)
Author: Whitlock, Dru

Wastewater Engineers Attain First and Largest LEED Platinum Public Facility
pp. 200-207(8)
Author: Whitman, Eliza Jane

INTEGRATED MASTER PLANNING TO ADDRESS WATER SUPPLY, SANITATION AND BI-NATIONAL ENVIRONMENTAL PROTECTION CHALLENGES IN THE TIJUANA/SAN DIEGO REGION
pp. 208-220(13)
Authors: Lopez-Calva, Enrique; Lopez-Cordova, Salvador; Tellez, Hermila Tinoco

CITY OF SAN DIEGO WATER DEPARTMENT LINKS BID-TO-GOAL, ISO 14001 EMS, AND A PERFORMANCE DRIVEN BUSINESS PLAN TO FUTURE SUCCESS
pp. 221-246(26)
Authors: Barrett, Kenneth M.; Stone, Mark; Barrett, Ellen R.

BETTER IDEAS COME WITH AN EXPANDED MANAGEMENT TEAM
pp. 247-255(9)
Author: Yep, Ray

WEB-BASED TOOL EFFECTIVELY SUPPORTS CHANGE MANAGEMENT PROJECT
pp. 256-265(10)
Author: Godin, Frank

The Good, The Bad and The Daunting - Reaping Benefits From A Management Audit
pp. 266-275(10)
Authors: P.E., Richard Sawey,; Oliver, Jim

LEVERAGING GIS TO FORECAST INFRASTRUCTURE CAPITAL FUNDING NEEDS AT THE CITY OF SACRAMENTO, CALIFORNIA
pp. 276-293(18)
Author: Scott, Allan

REGION OF PEEL - ASSET MANAGEMENT PLAN
pp. 294-304(11)
Authors: Mander, Troy; Martins, Terry

INCREASING CAPITAL PROGRAM SUCCESS WITH INFORMATION TECHNOLOGY
pp. 305-311(7)
Author: Carter, Edward F.

Putting the Public in Policy: Public Involvement in Rate Restructuring
pp. 312-316(5)
Author: Duer, Stephanie

BEGINNING AT THE BEGINNING WITH THE COMMUNITY
pp. 317-324(8)
Author: Molise, Gina

"YOU'RE GOING TO DO WHAT TO MY NEIGHBORHOOD?” The importance of coordinated community outreach for infrastructure projects
pp. 325-332(8)
Authors: Lippman, David R.; Post, Arlene

WORKING EFFECTIVELY WITH YOUR BOARD OF DIRECTORS: A NEW TAKE ON “MANAGING YOUR BOSS"
pp. 333-342(10)
Authors: Fairchild, F. Peter; Ridge, Joseph T.; Anderson, Stephen C.

Think Locally, Act Visually: Using Multimedia to Inform, Engage, and Educate
pp. 343-350(8)
Author: Davis, Marci Hawk

Benefits of Utility Acquisition and Consolidation
pp. 351-378(28)
Authors: Hals, Leta; Davis, Frank

BUSINESS PLAN / QUALSERVE LINKAGE IN AUGUSTA, GEORGIA: AN OPPORTUNTITY FOR TRACKING SUCCESS
pp. 379-386(8)
Author: HICKS, MAX

Asset Management and Its Alignment with Effective Utility Management
pp. 387-392(6)
Author: Sklar, David C.

LOGAN CITY'S ASSET MANAGEMENT APPROACH PRIORITITIZES PROJECTS, IMPROVES OPERATIONS, AND DEVELOPS CREDIBILITY WITH CITY COUNCIL
pp. 393-403(11)
Authors: Houser, Lance E.; Freeman, Mike

MANAGING UTILITY INFRASTRUCTURE ASSETS - MEETING THE CHALLENGE: A CASE STUDY FROM MOUNT PLEASANT, SC
pp. 404-420(17)
Author: Wagner, Edward

Practical Strategies for Succession Planning and Knowledge Management
pp. 421-434(14)
Authors: Berzon, Judi; Currie, Richard B.

KNOWLEDGE CAPTURE: FOR WHAT YOU ABSOLUTELY, POSITIVELY CAN'T AFFORD NOT TO KNOW
pp. 435-438(4)
Author: Mestayer, Kathi

INTERIM CONTRACT MANAGEMENT: AN EFFECTIVE BRIDGE TO STABLE LONG-TERM OPERATIONS
pp. 439-448(10)
Authors: Kellogg, Stephen R.; Grissop, Georgine A.; Taylor, James L.

Solving the Regulatory Quagmire: Enterprise Compliance Management
pp. 449-472(24)
Authors: Bacon, William R.; Dower, Nadine J.; D'Urso, Chris

USING TECHNOLOGY TO REDUCE REGULATORY COMPLIANCE RISKS
pp. 473-482(10)
Authors: Hollander, Robert; Harris, David W.; Azagra, Esteban

IMPLEMENTING FIELD SERVICE MANAGEMENT TECHNOLOGY TO TRACK, MEASURE, AND IMPROVE WATER AND WASTEWATER UTILITY OPERATIONS
pp. 483-492(10)
Author: Ramon, Greg

BETTER UTILITY DECISIONS - EVALUATING ORGANISATIONAL MATURITY IN RISK MANAGEMENT WITHIN THE WATER UTILITY SECTOR
pp. 493-501(9)
Authors: Pollard, S.J.T.; MacGillivray, B.H.; Hamilton, P.D.; Hrudey, S.E.; Strutt, J.E.; Sharp, J.V.; Reekie, L.

MONTE CARLO ANALYSIS TO MANAGE RISKS AND IMPROVE CIP PLANNING AND BUDGETING
pp. 502-516(15)
Authors: Smith, Matthew P.; Salgaonkar, Jag; May, David K.; Gaus, Hans J.

MANAGING DECONTAMINATION WATER: A UTILITY PLANNING TOOL
pp. 517-545(29)
Author: Warren, Linda P.

TOMORROW'S UTILITY LEADERSHIP
pp. 546-559(14)
Author: Westerhoff, Gary

CHANGE AND INNOVATION REQUIRE A “MIRROR OF CLARITY"
pp. 560-566(7)
Author: Nespica, Larry R.

The City of Tampa Wastewater Department Builds a Strengths-Based Organization
pp. 567-574(8)
Authors: Baird, Brad; Jurkovac, Brad

ALTERNATIVE MEANS FOR CAPITAL PROJECT DELIVERY: A CRITICAL REVIEW OF THE CURRENT STATE OF THE ART
pp. 575-581(7)
Author: Gates, Stephen R.

UPGRADING A CONTRACT OPERATIONS PROGRAM FOR BEST PRACTICES AND BEST VALUE
pp. 582-603(22)
Authors: Eisenhardt, Paul; Graham, Guy

A Review of Key Business Services Results in “Win-Wins” for Toho Water and the City of Kissimmee
pp. 604-610(7)
Authors: Wheeler, Brian; Sweeney, Michael; Katmarian, Eric

Selecting Best in Breed Asset Management Software for Small to Mid-Size Utilities
pp. 611-623(13)
Author: J, Ralph

IMPLEMENTING A RISK-BASED ASSET MANAGEMENT PROGRAM
pp. 624-631(8)
Authors: Huot, Mike; Snyder, Mary; Harper, Erin; Meier, Dave

SELECTING AND IMPLEMENTING A COMPREHENSIVE ASSET MANAGEMENT SYSTEM
pp. 632-643(12)
Author: Hyer, Celine A.

SAN ANTONIO WATER SYSTEM (SAWS) CAPACITY, MANAGEMENT, OPERATIONS, AND MAINTENANCE (CMOM) TRAINING PROGRAM
pp. 644-647(4)
Author: Adams, William

RETHINKING ORGANIZATIONAL POLICIES AND PROCEDURES CONCERNING INJURED/ILL EMPLOYEES: THE BENEFITS OF A HEALTH/INJURY MANAGEMENT PROGRAM
pp. 648-658(11)
Author: Harris, Joe

MANAGING ORGANIZATIONAL TIME: CREATING A SELF-ACCOUNTABLE WORKFORCE WHILE MAINTAINING YOUR SANITY
pp. 659-661(3)
Author: Gerstberger, Richard L.

FINANCIAL ANALYSIS OF RESIDENTIAL WATER AND SEWER RATES AND RATE SETTING PRACTICES
pp. 662-685(24)
Authors: Hughes, Jeffrey; Eskaf, Shadi; Thorsten, Rich

AFFORDABILITY OF WASTEWATER SERVICE: ASSESSMENT & OPTIONS FOR REGULATORY & PROGRAMMATIC RELIEF
pp. 686-693(8)
Author: Rothstein, Eric P.

Your Utility Financial Health Exam: The What, Why, When and How to Achieve Optimal Financial Health
pp. 694-701(8)
Authors: Brandt, Peiffer A.; Stannard, William G.

CHANGE MANAGEMENT WITH SEATTLE PUBLIC UTILITIES ASSET MANAGEMENT APPROACH
pp. 702-715(14)
Author: Kelly, Elizabeth S.

IMPLEMENTING ASSET MANAGEMENT: CREATING AN EFFECTIVE ORGANIZATIONAL CHANGE PROGRAM
pp. 716-721(6)
Author: Gerstberger, Richard L.

CREATING A SOLID FOUNDATION FOR ASSET MANAGEMENT: SACRAMENTO COUNTY SANITATION DISTRICT'S EXPERIENCE
pp. 722-727(6)
Author: Snyder, Mary

THE 12-STEP PROGRAM FOR BUSINESS REHABILITATION
pp. 728-735(8)
Author: Bash, Scott

RESCUED FROM THE BRINK: REVITALIZING THE NIAGARA FALLS WATER AND WASTEWATER UTILITY SYSTEM
pp. 736-745(10)
Author: Game, Robert E.

Using Strategy to Build an Action-Oriented Organization
pp. 746-752(7)
Authors: Charleston, Craig; Westerfield, Rick; Olmstead, Jerry; Brueck, Terry

A PRACTICAL GUIDE TO STRATEGIC PLANNING AND EXECUTION THE LOS ANGELES EXPERIENCE
pp. 753-772(20)
Authors: Abkian, Varouj S.; Robinson, Rita L.

IMPLEMENTATION OF AN ORGANIZATIONAL DEVELOPMENT PLAN TO CREATE A LEARNING ORGANIZATION
pp. 773-788(16)
Authors: Waltrip, David; Maniscalco, John; Meinhard, Charlyne; Anderson, Alison

WORKFORCE DEVELOPMENT - BUILDING FUTURE LEADERS IN OPERATIONS AND MAINTENANCE
pp. 789-798(10)
Author: Sykes, Richard

Is Technology Security Keeping You Away From Data You Need?
pp. 799-803(5)
Authors: Sands, Candace; Brueck, Terry

Protecting Your Own Backyard - A Case Study of How to Implement a Water Security Improvement Project
pp. 804-809(6)
Author: Elwell, Bryon O.

SECURITY: VA to DC
pp. 810-818(9)
Author: Turner, Billy G.