CREATING A BUSINESS PLANNING AND PERFORMANCE MANAGEMENT SYSTEM: THE BASICS

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Abstract:

In order to improve operations, be more competitive, and ensure long-term sustainability many organizations have embarked on various types of organizational development programs. To actually accomplish the goals identified and get beyond the symptoms, it is important to begin with a comprehensive strategic business planning process, including an in-depth assessment designed to develop an understanding of the organization and identify the root cause of dysfunction within the organization. The examination should include the organization's strategic purpose, its leadership and culture, and the alignment of both leadership and culture with its strategy.

For Operational Excellence type of organizations, such as wastewater utilities, the Strategic Business Planning process should include a traditional Strategic Direction Setting process followed by Performance Management. Because a results focus is often an issue, Performance Management often includes leadership development. Where these issues are paramount, extensive leadership development programs and the creation of an Organizational Performance Management System (OPMS) go hand in hand toward the creation of a solid foundation.

Document Type: Research Article

DOI: http://dx.doi.org/10.2175/193864705783857027

Publication date: January 1, 2005

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  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

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