Skip to main content

WHY IS THE PUBLIC SO ANGRY BEFORE WE EVEN START?

Buy Article:

$9.50 plus tax (Refund Policy)

Or sign up for a free trial

Fear – what are its causes and what are its consequences? In the context of public discourse, fear can prompt the public to boycott, raise fists in the air, overwhelm community meetings, and form advocacy groups to challenge public policy. Fear can result in allocation of thinly stretched resources to defend lawsuits rather than build infrastructure. How is fear created, and how can it be managed by those responsible for managing wastewater policy and operations? This presentation will discuss the challenges faced by utility directors, employees, and policy makers as they confront a public made angry by fear.

Drawing from research conducted by Lawrence Susskind (Director of the MIT-Harvard Public Dispute Program) to develop his “mutual gains approach” to resolving disputes, coupled with the manuscript author's more than 15 years of practical communications experience in the wastewater profession, the paper will help utility managers and public officials understand the public's sensitivity to change and to circumstances seemingly beyond their control. It will also relate practical strategies for addressing these concerns and anger in a constructive way that limits drains on utility resources. Susskind's research and writings present theoretical models that will be supported with actual case studies from wastewater agencies across the country.

Topics to be discussed include identifying rational and irrational anger, looking at anger and hurt, anger and risk, anger and belief, anger and weakness, anger and lies, and anger and show. Susskind's mutual-gains approach will be described in relation to scenarios many wastewater utilities could potentially face.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Data/Media
No Metrics

Document Type: Research Article

Publication date: 2004-01-01

More about this publication?
  • Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

    A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

    WEF Members: Sign in (right panel) with your IngentaConnect user name and password to receive complimentary access. Access begins 12 months after the conference or event
  • Subscribe to this Title
  • Membership Information
  • About WEF Proceedings
  • WEFTEC Conference Information
  • Learn about the many other WEF member benefits and join today
  • Ingenta Connect is not responsible for the content or availability of external websites
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more